> For the complete documentation index, see [llms.txt](https://fissionpay.gitbook.io/fissionpay/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://fissionpay.gitbook.io/fissionpay/privacy-policy.md). # Privacy Policy ## Privacy Policy FissionPay (hereinafter referred to as "we") are well aware of the importance of your personal information to you and are committed to protecting your privacy. This Privacy Policy is intended to inform you about how we collect, use, store, and protect your personal information, as well as the rights you are entitled to. Please read and understand this Policy carefully before using our services. ### I. Information Collection To provide you with FissionPay's services, we may collect the following information: * **Identity Information**: Including your name, nationality, date of birth, address, and identification number (e.g., passport, driver's license, or other government-issued identification documents). We collect this information through an intelligent Know Your Customer (KYC) process to meet compliance requirements. * **Contact Information**: Such as your email address and phone number, used for account registration, notification delivery, and customer support. * **Transaction Information**: Your transaction records on the FissionPay platform, including recharge, exchange, withdrawal, and payment history, as well as information related to digital assets and fiat currencies. * **Device and Network Information**: Including your IP address, browser type, device model, operating system version, and other technical information related to accessing our services. * **User Behavior Information**: Data on your interactions with our services, such as pages visited, buttons clicked, and duration of use. ### II. Information Use We use your information strictly for the purposes stated in this Policy: * **Provide and maintain services**: Process your transaction requests, manage your account, provide customer support, and ensure the normal operation of services. * **Compliance and security**: Implement KYC processes, conduct Anti-Money Laundering (AML) and anti-fraud monitoring, and detect and prevent potential security risks. * **Product optimization and personalization**: Analyze user behavior data to improve our product functions, enhance user experience, and provide you with more personalized services. * **Communication and notifications**: Send you important service notifications, updates, and marketing information (if you have agreed to receive such information). * **Legal obligations**: Comply with applicable laws, regulations, and regulatory requirements, and respond to lawful requests from government authorities and judicial bodies. ### III. Information Sharing and Disclosure Without your explicit consent, we will not sell, rent, or otherwise disclose your personal information to any company, organization, or individual, except in the following circumstances: 1. With your explicit authorization and consent; 2. To complete transactions or provide services: We may share necessary information with regulated banks, payment card networks (e.g., Visa), and technology partners to enable functions such as recharge, payment, and withdrawal. These partners are bound by strict contractual obligations to protect your privacy; 3. For legal and regulatory compliance purposes: We may need to disclose your information in accordance with laws, regulations, regulatory requirements, or mandatory government requirements; 4. Sharing with our affiliated companies: We may share your information with FissionPay's affiliated companies, but only to the extent necessary to provide services, and these affiliated companies will comply with this Privacy Policy. ### IV. Information Storage and Protection * **Data Storage**: Your personal information will be stored on secure servers for the period permitted by laws and regulations. * **Security Measures**: We adopt industry-leading security technologies and management measures to protect your information, including encrypted transmission (TLS/SSL), multi-layered access controls, firewalls, disaster recovery systems, and regular security audits. * **Account Segregation**: All user funds are custodied by top international banks to ensure that your assets are strictly segregated from our own assets, eliminating the risk of misappropriation. ### V. Your Rights You have the right to access, correct, and delete your personal information, and to object to how we use your information. To exercise your rights, please contact us through our official customer support channels. ### VI. Policy Updates We may update this Privacy Policy from time to time. Any material changes will be notified to you via website announcements or email. Please review this Policy regularly to understand how we protect your information.By using FissionPay's services, you indicate that you have read and agreed to the terms of this Privacy Policy. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://fissionpay.gitbook.io/fissionpay/privacy-policy.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.